ProCover - Estimation launch new technical support service
[29-09-2008]
Estimation’s new customer support package is designed to ensure customers get the very best from their Estimation system at all times – in terms of both performance and return on investment.
ProCover replaces Surest and brings with it a host of new features and benefits including:
Service Packs & Web Downloads
Receive the latest improvements
Keeps you up to date with any legislative changes
Downloadable Service packs
Data Services Support
Full support included for pricing database and weekly updating services for data services subscribers.
Telephone & Email Support
Direct Technical Support Line
Email response service
Support desk staffed by dedicated Customer Services team
Web Support Members Area
Dedicated MyEstimation members area
Search the knowledgebase and FAQs, download updates for your software and visit the forum.
Log and track all your support calls.
Download updates for your software
Proactive Customer Care
Regular pro-active contact from our Customer Care Team to ensure you are getting the best from your investment.
Regular newsletters and other information to keep you up to speed with the latest developments
Access to exclusive customer events and workshops
Exclusive 'customer only' discounts on software and services
New Remote Assist
New Remote Assist allows us to remotely access your computer to fully analyse the situation to enable us to provide the highest and most effective solution possible. This great new feature is secure and we only gain access with your permission.
New DATAbank life saving auto back-up coming soon
DATAbank offers you and your business secure storage for your data. Quick and easy to set up and should the worst happen you can access your secure data and help recover your business
Details >>
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