The unique integration to mobile devices such as PDAs gives you the option to dramatically reduce paperwork and speed up communications, allowing you to operate more efficiently, improve cash flow and enhance profits.

Engineer GPS Tracking Engineer GPS Tracking
Locate and respond instantly to jobs - As part of Service Manager Mobile using Bluetooth GPS you can connect to the engineer’s PDA and ascertain their current location, if they are on the move and how fast they are travelling, all the information is stored on your Mobile Server

With Service Manager, you will be able to access this information back in the office and plot on a map using the new integrated mapping feature the current location of the engineer, as well as the stored location information for that engineer over a given period.

Map Integration Map Integration
New integrated mapping makes planning your engineers’ tasks and locations easy as well as saving you valuable time and money. You can view all of the diary appointments and jobs which need scheduling on the map (as well as the current locations of engineers if known), which allows you to better plan what tasks to do and when.

For example: you can see that three of the planned maintenance services required in a given week are all close to each other so you can send the same engineer to do them all in one day. For reactive tasks they will be able to pick an engineer who is close to the location of the job, either by seeing the current location of the engineer or by seeing the location of other tasks already assigned to the engineer.

Service Manager Plus uses the mobile ‘phone network to send jobs to engineers and receive regular progress reports. Information is also sent from the engineers PDA to Service Manager Plus so the status of the job is always up to date.

 

Mobile Management Console
Another new feature with Service Manager Mobile integration. This is built into the desktop version of Service Manager and will allow you to view the status of each mobile device, which includes when they last connected to the server. It will also show you any documents which are waiting to be sent out to the devices such as job details or contract changes, so you know exactly what the engineers have and have not yet received on their device.