Enhanced feedback from Estimation support

[26-07-2008]

The latest enhancements to Estimation’s technical support programmes include an e-mail status report to keep customers apprised of the progress and outcome of support calls.

Part of the company’s automated CRM system, this new pro-active feature is designed to keep customers fully informed of how support calls have been managed and resolved. The current position is automatically summarised in an e-mail and sent to the customer at the end of each support call.

Operations Manager Steve Fisher commented: “As well as providing valuable feedback to customers, the system provides complete visibility so we can be sure that all parties have the same perception of support call status. If perceptions are different, these can then be addressed promptly.”