Service Manager Plus™

A powerful package for managing and controlling every aspect of service work, including planned preventative maintenance, reactive and call-out jobs and minor works.

Manage all your contracts easily using a simple Outlook style interface, fully networkable for single level or multi-level staffing to suit the way your response team is structured. Locate and allocate work to your mobile engineers with  powerful GPS tracking for maximum efficiency. Flag up the most qualified engineers for each task, along with their location and status.  (Select tab above for more info)

The software is fully scalable, making it ideally suited to service operations of any size. Simple to use, yet extremely powerful, Service Manager puts you in control of your service workload and resources, using advanced technologies such as electronic on-screen mapping so you instantly see how to optimise your resources most effectively.

Interactive Customer Website
Your customers can log in and view the status of Service Manager jobs, and log new jobs online. Any new jobs logged on the website will appear directly in the Service Manager jobs list with an alert to the users to say that a new job has been logged which requires attention.

Your interactive website is controlled by you, so you can define the access rights, job status descriptions and even customise the template with your personal company logo. You can control details your customers use for logging jobs such as the fault category and job priority etc - very flexible.

Planner Enhancement
The new enhanced planner feature will allow you to assign engineers to tasks directly from that screen, without having to open up the visit in a separate window. Click on a visit in the planner and the details of that visit are displayed in a sidebar, along with a list of engineers and subcontractors. Then just drag engineers onto the tasks to assign them,a great time saver.

Meeting SLAs
The status of each call is tracked and Service Manager Plus will warn you when tasks haven’t been assigned within pre-set time limits. It will list the operatives with the right skills for each job, along with their status and location.

Maximising Efficiency
As well as dealing with PPM, Service Manager provides the tools for effectively managing call out work alongside PPM work with the same workforce. For example, if you are called to a site to deal with a breakdown, it may also be possible to carry out scheduled maintenance during the same visit. Service Manager helps you spot these opportunities and make the most of them.

Auto Create Material Requisition
Giving you the ability to automatically  create a Material Requisition for required parts from within Service Manager. This is then posted to Costing where it can be developed into stock requisitions/purchase orders linked to the Service Manager Job. The great feature allows you to reduce repetition and errors.

Enhanced stock control
Simplify and enhance spares purchasing and stock control through links to the Enterprise central pricing database, with the further benefit of automatic notification when spares are in stock.

Multiple Trade Engineer Categories
As an engineer can be charged out at several different rates on different jobs for the same contract, it can be difficult to keep track. Multiple Trade Categories allow you to set and modify different costs per job per engineer. The modified category would then be able to attract the correct rate for the work carried out. You can also allocate multiple engineer categories to each engineer. You can also assign a required category to a piece of equipment, so that any reactive jobs you raise for that specific equipment item will automatically set the required category for use in both helping you decide which engineers are appropriate to do the job, and what rate to charge them out at.

Enhanced Contract Rate Setup
The ‘Copy Contract Rates’ feature will help reduce the number of different rates involved when you set up a contract and reduce the large amount of data entry required by allowing you to copy the contract rates that have already been configured for one contract to another. You may also have a standard set of contract rates which vary only slightly from contract to contract, so you can now copy them all from one contract to another meaning you don’t have to enter them manually again and again for each new contract.

List/Amend Service Spares
Spares which are used to carry out a particular service can be configured against the service record when the service is being configured on the site equipment. When that service is scheduled additional spares requirements can also be added to individual scheduled instances of that service – saving you
valuable time.

Accurate invoicing
Service Manager Plus will highlight chargeable works and prompt invoicing for them at the appropriate times. Links to Contractors’ Accounts software allow you to automatically raise sales invoices, with all of the relevant information already laid out for you.

Peace of mind
To ensure you get the maximum benefit from your investment, all Estimation products are backed by ProCover  comprehensive support packages to keep your software operating efficiently. Our structured training can give your team the skills they need to get the best from the software.

Note - Service Manager Plus requires a copy of  Extreme Job Costing or Enterprise Contract Costing.